Policy
Terms And Conditions
Last updated: 26 October 2026
These Terms and Conditions ("Terms") apply to your use of itraah.com and to every order you place on it. Please read them along with our Shipping Policy, Return & Refund Policy and Privacy Policy, which form part of these Terms. By using the website or placing an order, you agree to these Terms.
1. Who we are
ITRAAH (itraah.com) is owned and run by M/S Itraah Perfumes, a GST-registered proprietorship. Our proprietor is Shubham Pathak. Our address is Tirwa Crossing, Saraimeera, Kannauj, Uttar Pradesh – 209727, India. In these Terms, "we", "us" and "ITRAAH" mean M/S Itraah Perfumes, and "you" means the person using the website or placing an order.
2. Who can shop with us
You must be at least 18 years old to create an account or place an order on ITRAAH.
You sign in with a one-time password (OTP) sent to your email address, so we never ask you for a password. Please keep access to your email account secure. Any order placed after a successful OTP sign-in will be treated as placed by you.
We currently sell only to customers in India.
3. Our products
Our attars are alcohol-free and made from natural ingredients. Because they are natural, the colour, thickness and scent can vary slightly from one batch to the next. This is normal and is not a defect.
Product photos are for illustration. The actual bottle, label or packaging may look slightly different.
Our attars are for external use only. Please check the ingredients on the product page before buying. Do a patch test on a small area of skin before first use, and stop using a product if it causes irritation. Do not apply attar to broken or sensitive skin or near your eyes. Keep bottles out of reach of children.
Fragrance is personal, and the same attar can smell different on different people. We cannot guarantee how a fragrance will smell on you or how long it will last on your skin.
4. Prices and taxes
All prices on itraah.com are in Indian Rupees (₹) and include all taxes, including GST. Any shipping charge is shown separately at checkout, before you pay. You will receive a GST invoice for your order.
Prices and offers can change at any time without notice. The price you pay is the price shown at checkout when you place your order.
If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order. If we do, we will tell you and refund the full amount you paid.
5. Orders and payment
All orders are prepaid. You pay online at checkout by card, UPI, net banking or wallet through our payment partner, Cashfree Payments. Cash on Delivery (COD) is not available.
Your order is confirmed only after the payment is successful. We do not see or store your full card number, CVV or UPI PIN.
We may refuse or cancel an order in these cases: the product is out of stock, the delivery address is not serviceable, the price was listed wrongly, or we suspect fraud or misuse. If we cancel an order after you have paid, we will refund the full amount to your original payment method.
6. Coupons and offers
Coupon codes and offers come with the conditions shown alongside them, such as validity dates, minimum order value or eligible products.
Coupons cannot be exchanged for cash. We may change or withdraw a coupon or offer at any time. If a coupon is misused, for example through fake accounts or by breaking its conditions, we may cancel the order.
Orders placed during a sale follow our Return & Refund Policy unless the sale has its own terms shown on the sale or product page. Any refund is limited to the amount you actually paid after the discount.
7. Shipping and delivery
We dispatch orders from Kannauj through our courier partner, Delhivery, to PIN codes in India that Delhivery serves. Orders are usually dispatched within 1–2 working days of payment and delivered within 3–7 working days after dispatch. These timelines are estimates, not guarantees. Please make sure your name, address, PIN code and phone number are correct. Full details are in our Shipping Policy.
8. Cancellations, replacements and refunds
You can cancel an order before it is dispatched and get a full refund. Once an order is dispatched, it cannot be cancelled.
Because attars are personal-care products, we do not accept returns of products that have been delivered and opened. We replace a product if it arrives broken, leaking, wrong or missing, as long as you report it within 7 days of delivery and send an unboxing video.
Approved refunds go to your original payment method within 5–7 working days. Full details are in our Return & Refund Policy.
9. Reviews and content you share
You may post reviews, ratings, photos or comments about our products. Please keep them honest and based on your own experience. Do not post anything that is false, abusive, offensive, or that infringes someone else's rights. Do not include personal details of others.
By posting content on itraah.com, you allow us to show it on our website and social media pages, and to use it in our marketing, without payment to you. We may edit a review for length or remove content that breaks these Terms. We do not publish paid or fake reviews.
10. Using the website
You agree not to:
use the website for any unlawful or fraudulent purpose;
place orders using someone else's payment details without their permission;
try to hack, overload or disrupt the website, or access parts of it you are not allowed to access;
copy or scrape our content or product data using automated tools.
We may suspend or close an account that breaks these Terms.
11. Our content and brand
The ITRAAH name and logo, along with our product photos, descriptions, articles and website design, belong to M/S Itraah Perfumes. You may not copy, reuse or sell them without our written permission. You may share links to our pages.
12. Limits of our responsibility
We take care to keep product information accurate and the website working properly, but we cannot promise it will always be error-free or available without interruption.
To the extent allowed by law, our total responsibility for any claim relating to an order is limited to the amount you paid for that order. We are not responsible for indirect losses. We are also not responsible for reactions caused by using a product in a way our instructions advise against, such as skipping a patch test or using it despite a known allergy to a listed ingredient.
Nothing in these Terms takes away your rights as a consumer under Indian law.
13. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control. These include natural events, extreme weather, strikes, government restrictions, courier disruptions, or outages at payment or hosting providers.
14. Your privacy
How we collect, use and protect your personal information is explained in our Privacy Policy.
15. Changes to these Terms
We may update these Terms when our services, partners or the law change. The latest version will always be on this page, with the date it was last updated shown at the top. The Terms in force when you place an order apply to that order.
16. Governing law and disputes
These Terms are governed by the laws of India. If you have a problem, please contact us first and we will try to resolve it. Any dispute that cannot be settled this way will be subject to the jurisdiction of the courts at Kannauj, Uttar Pradesh. This does not limit your right to approach a Consumer Commission under the Consumer Protection Act, 2019.
17. Grievance Officer and contact
For any question or complaint about these Terms or your order, contact our Grievance Officer:
Shubham Pathak, Proprietor
M/S Itraah Perfumes
Tirwa Crossing, Saraimeera, Kannauj, Uttar Pradesh – 209727, India
Email: support@itraah.com
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.